- How much is shipping?
- All US Orders shipping is $5.95
- International Orders Shipping is $7.95
- Brazil Orders Shipping is $9.95
- Orders over $75.00 qualifies for FREE Shipping!
- Do you ship internationally?
- Yes! We offer worldwide shipping as long as it is a valid address. The shipping cost is the same. **Shipping may be longer 3-5 weeks depending on your region.*
WHEN WILL MY ORDER ARRIVE?
- Estimated Shipping Time (all estimates products may arrive sooner)
- Please note there is a 1-2 day processing time before items are shipped
- USA 7-10 days
- CAN/UK/AU/NZ Orders: 10-20 days
- Europe: 14-21 days
- Countries Not Listed: 25-60 days
- You have 12 hours to cancel your order before we send it to our processing/shipping distributors. If the item has not been sent yet, we will offer you the FULL refund, however if you cancelled after 12 hours we will refund you your purchase less the Shipping Charge after we receive the item back.
- Please always email firstname.lastname@example.org for any questions about your orders. Our support team is here to help!
RETURNS & REFUNDS
We have a 30 Day Money Back Guarantee
If you are not satisfied with your item, please contact us at email@example.com if you are not satisfied with your purchase and we will be more than happy to assist you.
Processing your refund takes 2-3 business days if you cancel the order within 12 hours.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. We do this so that you can get your items faster. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in USA, but most of our specialty items are located in other countries such as the United Kingdom and Asia.
Returns & Refunds
Please be sure to review your receipt to confirm your order is correct.
We will however honor and ship free of charge the correct item, if your order was an error on either from us or our distributors.
Refunds may also be given at anytime as if we do not carry the appropriate stock available to fulfill your order.
Our policy lasts 30 days after you have received the product. If 30 days have gone by since your purchase, there will be NO REFUND. No Exceptions.
Note: There will be a 15% Restocking fees on all Returns.
**Refunds - Items must be with original packaging and Unused, otherwise they will not be eligible for a refund.**
You must contact us at firstname.lastname@example.org before sending back any items for a refund.
Please take photos and or videos of any damage or defective items and send it to us to expedite any refunds, exchanges, or replacements.
When sending a product back to us please send it to the below address with your order number in this format:
Order # (your order number)
145 County Ave
Secaucus, NJ 07094
If any products come damaged due to shipping please contact us immediately with a photo of the damaged item. We will replace the item for you free of charge.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Any products that have been WASHED we will NOT accept as a return due to sanitary reasons.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please Contact Us:
Returns & Exchanges for USA must be sent back with your Name and Order Number to:
Order # (your order number)
145 County Ave
Secaucus, NJ 07094
If you ordered outside of the USA please contact us first, we can arrange a closer location for your to return your product.
If you are returning from another country please contact us at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
As always, if you have questions that are not found here please email us at: email@example.com